Efficiency at the end of the phone, satisfaction at the heart of every call.”
Our Services
“Customer Engagement, Reimagined”
At CCP, we don’t just handle calls — we create experiences.
Our multilingual team offers a suite of flexible services tailored to help you connect, convert, and care for your clients more effectively.
Inbound & outbound calls
Live customer support (email, phone, chat)
Multilingual customer care
24/7 availability.
Focus: Quality, empathy, resolution.
Social Branding Support
Online presence management
Community engagement
Reputation monitoring
Content assistance
Focus: Digital trust, loyalty, visibility.
Focus: Custom solutions for businesses, nonprofits, individuals, and government agencies.
Tell us your goals. We’ll make the calls.
Telemarketing Services
Lead generation & qualification
Appointment scheduling
Upselling & cross-selling
Cold and warm outreach campaigns.
Focus: Results, professionalism, brand-friendly tone.
Our mission
Turn Ideas into Reality
Whether you’re launching a new product, improving customer support, or expanding your market reach
— our team is here to make it happen.
At Cresta Connect Pro, we don’t just follow scripts
— we understand your goals, adapt to your voice, and create tailored call experiences that drive real results.
Let’s turn your ideas into real customer engagement.
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Faq
Frequently Asked Questions
What services do you offer?
We provide inbound and outbound call services, customer support, appointment scheduling, telemarketing, lead generation, and technical assistance
What are your operating hours?
Our call center operates 24/7. We can also tailor our availability based on your business hours and time zone requirements
What languages do your agents speak?
Our team includes multilingual agents who are fluent in English, French, Spanish, and other languages upon request.
How do you ensure call quality?
All calls are recorded for quality assurance and training purposes. Supervisors regularly monitor interactions to maintain high service standards
Do you offer customized solutions?
Yes, we tailor our services to fit your industry, business goals, and call volume. Every client receives a personalized strategy.
Is my data safe with you?
Yes. We follow strict data protection protocols, including GDPR compliance, secure storage, and confidentiality agreements.
Can I track service performance?
Absolutely. We provide detailed reports with key metrics such as call volume, wait time, resolution rates, and customer satisfaction
How much does a call center service cost?
Pricing depends on the services, languages, and call volume. Contact us for a custom quote based on your specific needs.
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